Refund & Cancellation Policy

Last Updated: September 04, 2026

This Refund Policy applies to the AGEMCStay platform and its services.

1. Booking Payments

• Any advance or deposit paid through the platform is governed by the property owner's cancellation and refund policy.
• AGEMCStay does not collect or hold payments on behalf of owners unless explicitly stated.

2. Cancellation by Tenant

• Cancellation terms vary by property. Please check the property listing for specific cancellation rules.
• Refunds, if any, are at the discretion of the property owner.

3. Cancellation by Property Owner

• If the owner cancels a confirmed booking, they must provide a full refund of any amounts collected.
• AGEMCStay may assist in finding alternative accommodation but is not liable for any losses.

4. Platform Fees

• AGEMCStay may charge a nominal service fee for bookings. This fee is non-refundable once a booking is confirmed.

5. Refund Process

• To request a refund, contact the property owner directly. If you need assistance, please reach out to us.
• We will use reasonable efforts to mediate disputes but are not responsible for payment processing.

6. Contact Us

If you have any questions about our refund policy, please contact us at info@agemcstay.com or call 7602146218.